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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Fleet

Pharmacy Weight Loss Fleet
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with Pharmacy Weight Loss Fleet, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Fleet is a GPhC-registered online pharmacy operating in Fleet, United Kingdom. We provide online weight loss consultations and prescription medication services. Our GPhC registration number is 9012511, which can be verified at www.pharmacyregulation.org.

2. Eligibility

To use our services, you must:

We reserve the right to refuse or cancel any order where eligibility criteria are not met, or where our prescribing team determines that treatment is clinically unsuitable for you.

3. Prescriptions and Clinical Approval

All prescription medications are issued only following review and approval by one of our qualified prescribers. Submitting a consultation request does not guarantee that a prescription will be issued.

Our pharmacists and prescribers act in accordance with clinical guidelines and their professional obligations. Prescriptions remain the clinical and legal property of the prescriber and may be declined, amended, or revoked at any time on clinical grounds.

You must provide accurate and complete information during your consultation. Providing false information may result in termination of your account and could constitute a criminal offence.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely using encrypted payment technology.

Prices displayed on our website include VAT where applicable. We reserve the right to amend pricing at any time; however, orders confirmed and paid will be honoured at the price agreed at checkout.

If a prescription is not approved following clinical review, a full refund will be issued within 5–10 working days to your original payment method.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery is via tracked courier service to your registered UK address.

We cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to postal disruptions or incorrect delivery addresses provided by the customer.

It is your responsibility to ensure that someone is available to receive temperature-sensitive or tracked deliveries, and that your delivery address is accurate at the time of ordering.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us immediately. Once a prescription has been issued and medication dispatched, we are unable to accept returns or offer refunds in accordance with UK regulations governing the return of prescription medicines.

If you receive an incorrect or damaged item, please contact us within 48 hours of receipt. We will investigate and provide an appropriate remedy in line with your statutory rights.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical consultation, diagnosis, or treatment.

If you experience any adverse effects or medical concerns whilst using our products, you should contact your GP or call NHS 111 immediately. In an emergency, dial 999.

Our services are not intended to replace your existing NHS care or GP relationship.

8. Data and Privacy

We process your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely for the purpose of delivering our pharmacy services. We aim to respond to all data-related enquiries within 48 hours. Our full Privacy Policy is available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss Fleet through the details provided on our website. We are committed to resolving any concerns promptly and professionally.